Complaints policy

Complaints Handling Procedure

We are confident of providing a high-quality service in all respects. If, however, you have any queries or concerns about our work for you, please raise them in the first instance with me (your caseworker). If that does not resolve the problem to your satisfaction or you would prefer not to speak to me then you may raise your concerns with Mr. Martyns G Martyns who is ultimately responsible for client care. If you are still not satisfied, you can then contact the Legal Ombudsman on 0300 555 0333 or by post at PO Box 6806, Wolverhampton WVl 9WJ or by email on about your complaint. Any complaint to the Legal Ombudsman must be made within 6 months of the date of our final decision on your complaint. Our solicitors or caseworkers are advised to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns you may have with this practice. This firm values you and would not wish to think that you have any reason to be unhappy with the service provide.